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Chptr 1 - introduction marketing for hospitality and tourism - Coggle…
Chptr 1 - introduction marketing for hospitality and tourism
Marketing
- understanding customer wants and needs.
- is the process by which companies create for customer and build strong customer relationship
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Concept
Idea that achieving organizational goals depends on knowing the needs and wants of the target markets.
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Needs
- a state of felt deprivation in a person
- basic physical needs for :
- food,clothing and as well as social needs for belonging,affection,fun and relaxation.
- prestige,recognition, and fame
- knowlegde and self expression
Wants
- human needs take as they are shaped by cultural and individual personality
- term of objectives that will satisfy needs.
- producers try to provide more want and satisfying product and services.
Demands
- people have almost unlimited wants,but limited resources
- they choose product that produce the most satisfaction for their money.
- when backed by buying power,wants become demands.
customer value
- difference between the benefits than the customer gain from owning.
- using the product and the cost of obtaining the product.
- costs for hospitality customer is time
- manager must know their customer, and understand what creates value for them.
Customer satisfaction
- it depends on a product perceived performances.
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- successful will offer customer what they can actually deliver
- customer expectation depends on previous buying experience
Quality
- a measure of excellence orfree form detect and deficiencies.
- marketers must develops strategies for total quality excellent and deliver service high standards.
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Marketing concept
- 5 Altenatives concepts under which organization designed
- consumer will favor products that offer the most in quality, performance and innovative features.
- consumer will favor product product that available and highly affordable
- focus is on getting rid of what one has rather than creating a product to meet the needs of three marketing
- focus is to get every possible sale
- maintain or improves the consumer's and society well being.
- by creating long term customer relationships based on customer value of satisfaction