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FBM/Dropship Customer return, FBA RETURN - Coggle Diagram
FBM/Dropship Customer return
1 No longer needed(40%)
We charge the customer Re-stocking fee( 50% of the order)
logistic fee ?
GO back to the warehouse ( Flexprep)
FLEXPREP
Send back to FBA for reselling
Logistic
FBA warehosue
1 more item...
ask Flexprep to resell locally (3PL resell)
Ebay
Show as a discount with our normal invoice
Local market
Dispose (0%)
SVC Customer success team is making the decision
keep the item ($20)
2 Wrong Item
CS investigaiton process
RMA(order id in vendor side for reverse logistic) code from vendor
SEND back to vendor
shipping fee will pay by vendor
Vendor
Give us a credit base on item COGs
Liquidate the item
Gogambit (1-2%)
Vendor give us RMA without asking to send back
NO RMA
3 Damaged/Defective
4 Missing parts or qty
5 Item arriving too late
CS Investigate the responsibility
Carrier company
Reveel is a carrier reimbursement company
GET only transportation fee
We pay the reverse logistic fee to Amazon
6 Innacurate website description
7 Label Created /No Shipment
8 Item not received
FBM：Ryder / warehouse logix / Rahl
FBA RETURN
FBA WAREHOUSE
Sellable
active SKU
restock the item back to FBA and sell again
stranded SKU
AMZ will issue removal order
assign by SVC compliance
Gogambit (1-2%)
Bryan B's place
Send item back to vendor
Automatic removed ( SVC is paying the shipping fee)
RAHL ( stop using after Nov)
Send back to FBA
A. Listed FBA SKU
B. Create FBA ID
1 more item...
Amazon won't allow Stranded inventory to re-listed
3PL resell
Dispose
Return helper ( replace Rahl)
https://sellercentral.amazon.com/inventoryplanning/manageinventoryhealth?ref_=xx_invplan_dnav_xx
unfullfillable