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Ethics Level 2 - Coggle Diagram

- - - - Rule 3: Members and firms must provide good-quality and diligent service.
        
        Example 2: Members and firms understand clients’ needs and objectives before accepting any professional work.
        
        Example 1: Members and firms agree with clients the scope of the service to be provided and its limitations, and timescales for the work.
    - - Rule 4: Members and firms must treat others with respect and encourage diversity and inclusion.
        
        Example 2: Members and firms do not bully, victimise or harass anyone.
        
        Example 1: Members and firms respect the rights of others and treat others with courtesy.
    - - Rule 2: Members and firms must maintain their professional competence and ensure that services are provided by competent individuals who have the necessary expertise.
        
        Example 1: Members and firms only undertake work that they have the knowledge, skills and resources to carry out competently.
        
        Example 2: Members and firms check that subcontractors have the necessary knowledge, skills and resources to do their tasks competently.
    - - Rule 5: Members and firms must act in the public interest, take responsibility for their actions and act to prevent harm and maintain public confidence in the profession.
        
        Example 1: Members and firms support directors, partners, employees, colleagues or clients who have acted in good faith to report concerns.
        
        Example 2: Members and firms respond to complaints made against them promptly, openly and professionally.
    - - Rule 1 : Members and firms must be honest, act with integrity and comply with their professional obligations, including obligations to RICS.
        
        Example 2: Members and firms are open and transparent with clients about their fees and services.
        
        Example 1: Firms keep client money safe and have appropriate accounting controls.
    - - RICS Members
        
        Cooperate with RICS
        
        CPD Requirements
        
        Promptly provide all information requested by RICS
      - RICS-regulated Firms
        
        Must publish complaints handling procedure with alternative resolution approved by RICS
        
        All works covered under professional indemnity insurance & approved by RICS
        
        Sole principal firms must make arrangements for their professional work to continue in the event of their incapacity via a Locum (someone from a trustworthy profession i.e Chartered Surveyor, Lawyer, Accountant)
        
        Cooperate with RICS
        
        Promptly provide all information requested by RICS
        
        Display business literature in accordance with RICS policy as well as a designation to denote it is RICS regulated
        
        Must report any matter they are required to under Rule of registration of Firms
  - - - Arises in a situation where there may be an actual perceived or potential risk that the professional judgement of an RICS-regulated firm or member will be compromised when undertaking an assignment
    - - Party Conflict - situation in which the duty of an RICS member or regulated firm acts in the interests of a client or other party in a professional assignment which conflicts with a duty owed to another client or party in relation to the same or a related professional assignment
      - Own Interest Conflict - A situation in which the duty of an RICS member or regulated firm, acts in the interests of a client in a professional assignment which conflicts with the interests of the same RICS member/firm
      - Confidential Information Conflict - A conflict between the duty of an RICS member of regulated firm, to provide materials information to one client and the duty of that RICS member/firm to another client to keep that same information confidential
    - - Acting for both the developer and contractor on the same project
      - Having other obligations or pressures to detract you from or affect your relationship with the client i.e. acting as an expert witness where you or your firm has an interest in the outcome of the proceedings
    - - As soon as you are aware, disclose to the client in writing and detail the nature of the conflict
      - Gain informed consent before proceeding any further. This is when a party who might be adversely affected by a Conflict of Interest acknowledges the existence of that risk but still agrees to instruct an RICS-regulated firm or RICS member to proceed with the assignment
  - - - Be Accountable
      - Act with skill, care and Diligence
      - Ensure CHP is in place
      - Challenge something you feel is wrong
    - - Gives step-by-step practical advice on how to deal with an issue that you may face as a professional
    - - Trustworthy
      - Open & Transparent
      - Respecting confidential information
      - Not taking advantage
      - No bias, conflict of interest of undue influence
      - Don't accept or offer gifts, hospitality or services which suggest improper obligation
    - - Ethics - Moral principles that govern a person's behaviour or conducting an activity (Big moral picture)
      - Integrity - Is the quality of being honest and having strong moral principles and value (Personal Characteristics