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Quality Standards and Certifications - Coggle Diagram
Quality Standards and Certifications
EFQM Excellence Award
Recognize outstanding organizations
Track record of success
One of most rigorous assessments
Hundreds of professionals perform assessment
Assessors come from different backgrounds
Robust business assessment
Benefits
Valued feedback
Strategy into success
International visibility
Private or public
International recognized
Not for profit
Deming Prize
Appreciation for a system
Understanding better systems and outcomes
Understanding the outside systems
Knowledge of variation
Thinking in new ways
Supporting organization improvement
Addressing different learning styles
Transformation
Set better examples
Quality listener
Teaching others
Theory of knowledge
Empowering collaboration
Creating opportunities for learning
Understanding how to motivate
Theory of management
Around from 1980
ISO
ISO 9000
Quality concerned
Aims to exceed customer satisfaction
Holds people accountable
ISO 14000
Environmental concerned
Designed for any type of organization
Government supervision determining verifiers
Both are focused on production
Total Quality Management
Customer
TQM involves a customer focused outlook
Constant efforts to satisfy customers
Customer determines quality
Employee involvement
Everyone has centered goals
Continuing to focus on individual involvement
Self-managing teams
Processes
Integrated systems
What steps are taken toward processes
Smaller processes add up to larger processes
Continued improvement
Process improvements
Efficiency
Continued improvement has positive impact on ideas formed
Communication
Internal communication
Constant communication with employees motivates team on all levels
Can involve employees on all aspects of the company
The Malcolm Baldrige National Quality Award
Leadership
Upper management
Decision making
Demonstrating ability to make positive outcome
Strategy
Goal setting
Clear plans established
Customers
How are relationships built
Relationships ongoing
Knowledge management
Using resources wisely
Analyzing data
Monitoring performance
Workforce
Empowering workforce
Utilizing workforce
Operations
Efficient processes
Effective process ideas
Results
Customer satisfaction
Financial status
Competitor comparison
ASQ
Foundational Quality
Can identify quality tools
Does not come from a traditional quality background
Demonstrates knowledge of processes
Management certification
Made for leaders that continue process improvement
Facilitates team efforts
Employs knowledgeable management tools
Auditing
Six Sigma
Yellow belt
Small role but need to develop more knowledge
Black belt
Career excellence and expertise
Green belt
Under the supervision of a black belt
Black belt
Can explain the six sigma philosophies
Inspector / technician
Calibration of instruments and equipment
Can perform evaluations of many different forms
Under the direction of engineers and supervisors
Engineering
Understands the principles of product and service quality evaluation and control
Implementation of software and validation
Can perform failure analysis