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Quality Standards and Certification - Coggle Diagram
Quality Standards and Certification
Deeming Prize
Dr. W Edward Deemings 1980s
Award for TQM suitable for its management philosophy, and management environment.
System of Profound Knowledge promotes.
Transformation
Increasing quality, customer loyalty.
Reducing costs by reducing waste.
Transforming managers to leaders.
Removing fear and competition.
Providing new outside view.
Realizing the power and pleasure.
Cultivating the value and results
Thinking in new ways.
Understanding the importance of a better system.
Working towards continual improvement
Supporting individuals and organizations
Creating opportunities
Addressing different learning styles
ASQ Certication
Individuals that have demonstrated proficiency in a body of knowledge
Foundational Quality
Certified Quality Improvement Associate (CQIA)
Basic knowledge of quality tools and their uses.
Certified Quality Process Analyst (CQPA)
Analyzes and solves quality problems in projects.
Inspector/ Technican
Certified Calibration Technician (CCT)
Tests, calibrates, maintains and repairs analytical instruments.
Certified Quality Inspector (CQI)
Proven techniques included in the body of knowledge.
Certified Quality Technician (CQT)
Trains inspectors, performs audits and analyzes quality costs.
Management
Certified Manager of Quality/Organizational Excellence (CMQ/OE)
Leads and champions process-improvement initiatives.
Certified Supplier Quality Professional (CSQP)
Improve performance of key system components.
Engineering
Certified Quality Engineer (CQE)
Understands the principles of product and service quality.
Certified Reliability Engineer (CRE)
Understands the principles of performance evaluation and prediction.
Certified Software Quality Engineer (CSQE)
Understands software quality development and implementation.
Six Sigma
Certified Six Sigma Green Belt (CSSGB)
Analyzes and solves quality problems in quality improvement projects.
Certified Six Sigma Yellow Belt (CSSYB)
Small role, interest, or need to develop foundational knowledge.
Certified Six Sigma Black Belt (CSSBB)
Professional who can explain Six Sigma philosophies and principles.
Certified Master Black Belt (CMBB)
Individuals who possess exceptional expertise and knowledge.
Auditing
Certified Food Safety and Quality Auditor (CFSQA)
Principles of auditing a Food Safety and HACCP-based systems.
Certified Medical Device Auditor (CMDA)
Principles of standards, regulations for auditing a medical device system.
Certified Pharmaceutical GMP Professional (CPGP)
Understands the GMP principles as regulated and guided for the pharmaceutical industry.
Certified Quality Auditor (CQA)
Understands the standards and principles of auditing quality system's adequacy and deficiencies.
Malcom Baldrige National Quality Award (MBNQA)
1987
US Companies with Successful Quality Stands
Six Categories
Education
Small Bussin
Service Company
Healthcare
Manufacturing
Non-Profit
Seven Criteria Categories
Customers
Relationship with customers
Measurement, Analyis, Knowledge Management
Data Supports Key Processes and Performance
Strategy
Strategic Direction
Workforce
Empowers and Involes Workforce
Leadership
Leads organization and community
Operations
Design, Manage, Improves Key Processes
Results
Performance
International Organization for Standardization
International Goods and Service Standards
ISO 9000
Quality Management and Assurance
Five Goals
Be Usable by all Sectors
Simple and Clarity
Be Useable by Oraganization
Connect Quality Management to Business Processes
Meet Stakeholder Needs
Seven Quality Management Principles
Process Approach
Deploy Resources Effectively
Improvement
Improve Organizational Performance and Capabilities
Evidence-Based Decision Making
Accessibility of Accurate Reliable Data
Relationship Management
Establish Relationship with Partners
Engagement of People
Open Discussion and Participation
Leadership
Model Organization
Customer Focus
Exceed Customers Expectations
ISO 14000
Manage, Monitor, Minimize harmful effects in environment
Key Standards
Specifications of Environmental Management System
Guideline Standard
Environmental Auditing and Related Actiivites
Environmental Performance Evaluation
Life Cycle Assessment
Terms and Definitions
Total Quality Management (TQM)
Long-Term Success through Customer Satisfaction.
Primary Elements
Integrated System
Integrated Business System
Micro-Processes
Strategic and Systematic Approach
To achieve organization’s vision, mission, goal
Process-Centered
Process Thinking
Continual Improvement
Analytical and Creative ways to be more competitive
Total Employee Involvement
Alll Employees working towards goal
Fact-Based Decision Making
Continued colllected data and analyze data
Customer-Focused
Customer determines efforts are worthwhile
Communication
Effective
Six Sigma
Statistics and Data Analysis to reduce Errors or Defects
5 Key Principles
Focus on the Customer
Get Rid of the Junk
Measure the Value Stream/ Find Solution
Keep ball Rolling
Ensure a Flexible/ Responsive Ecosystem
EFQM Excellence Award
October 1991
Excellent and sustainable result across all areas of EFQM Model
Develop a culture of improvement and innovation.
4 Categories of Sectors
Small / Medium Private Sector
Less than 1000 employee
Large Public Sector
More than 1000 employees
Large Private Sector
More than 1000 employees
Small / Medium Public Sector
Less than 1000 employees