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Project Quality Management: Part 2 - Coggle Diagram
Project Quality Management: Part 2
Six Sigma and
Project Management
The training for Six Sigma includes many project management concepts, tools, an techniques
Six Sigma and Statistics
Sigma a.k.a Standard deviation measures how much variation exists in a distribution of data
Six 9s of Quality
A measure of quality control equal to 1 fault in 1 million opportunities
Testing
Testing should be done during almost every phase of the IT product development life cycle
Type of Tests
Unit testing
Integration testing
System testing
User acceptance testing
Modern Quality Management
Requires customer satisfaction
Prefers prevention to inspection
Recognises management responsibility for quality
ISO Standards
A three-part, continuous cycle of planning, controlling, and documenting quality in an organization
Provides minimum requirements needed for an
organization to meet its quality certification standards
Helps organizations around the world reduce costs and
improve customer satisfaction
Improving Quality IT Projects
Establish leadership that promotes quality
Understand the cost of quality
Focus on organizational influences and workplace factors
that affect quality
Follow maturity models
Cost of Quality
The cost of conformance
plus the cost of nonconformance
Conformance
Non-conformance
Five Cost Categories
Prevention Cost
Appraisal Cost
Internal Failure Cost
External Failure Cost
Measurement and test equipment costs
Maturity Model
Frameworks for helping
organizations improve their processes and systems
CMMI Levels
Incomplete
Performed
Managed
Defined
Quantitatively Managed
Optimising