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POP 1 Chapter 6 - Coggle Diagram
POP 1 Chapter 6
How people request appointment?
Telephone
email
letter
face to face
How to manage diffuclt visitor
Use common courtesis
Promoise to follow up
Follow through
Show empathy
What two scheduling aid use to plan meeting?
Manual system
Wall calender
Planner
desk calender
Electronic system
PDA
Use handwriting input
What is two potential ethical when sharing information?
Misuse of data and confindential
Unauthorized acces to confindential data
Five way to greet and direct visitors?
Greet and meet
Ask politely if they have make appointment
Ask politey their name and pronucation
offer their refreshment
Escort the visitor to the manager room
How to handle international visitor?
Do your homework
Greet them with warm greeting
Learn a few word and phrase
Learn their prefered eating
Keep open mind