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POP 1 Chapter 4 - Coggle Diagram
POP 1 Chapter 4
How to handling difficult call?
Remain calm and do not defensive
Try to resolve as posible
Always present a happy, grateful
Do not take call anger personally
What is VoIP?
Internet voice allows to make internet call using high speed internet
What three advantage of VoIP?
Help reduce cost of standard service provider
Unlimited call local and international
Help business save money
What three disadvantages of VoIP?
Problem with network when company network
Service lost when power runnig out
How to making a favourable impression?
Voice
Speaking skill
Attitude
Two type of telephone channecls?
Analogic signal
Transimited by a process using a group of electronic bit of data
Digital signal
Transimited by a signal that correspond to a physcial change such as sound