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CRM - Coggle Diagram
CRM
OUTBOUND
Connected 20%
Less than 60sec
More than 60sec
60 - 120 (1306)
More than 120 (971)
Unpaid (285)
Paid (685)
Student callback request
Failed payment
Less than 40
INBOUND
SALES
SUPPORT
Users reached
(6800)
Not connected 80%
Chaser (inc. asking for USM)
User history understanding
Twilio SMS
Attempted calls