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Project Quality Management: Part 1 - Coggle Diagram
Project Quality Management: Part 1
Definition
Ensures that the project will satisfy the needs for which it was undertaken
Project Quality
The International Organization for Standardisation (ISO) defines quality
Conformance to requirements
Fitness for use
Process
Planning quality
Performing quality assurance
Performing quality control
Planning Quality
Implies the ability to anticipate situations and prepare actions to bring about the desired outcome
Prevent defects by,
Selecting proper materials
Training and indoctrinating people in quality
Planning a process that ensures the appropriate outcome
Design Experiments
A quality planning technique that helps identify which variables have the most influence on the overall outcome of a process
Scope Aspects of IT Projects
Functionality
Features
System outputs
Performance
Reliability
Maintability
Who Responsible for the Quality?
Project Managers
Performing Quality Assurance
Quality assurance
Benchmarking
Quality audit
Quality Control
Acceptance Decisions
Rework
Process Adjustments
Tools and Techniques
Cause-and-Effect Diagrams
Trace complaints about quality problems back to the responsible production operations
Find root cause like fishbone or Ishikawa diagrams
Quality Controls Charts
Graphic display of data that illustrates the results of a process over time
The Seven Run Rule
States that if seven data points in a row are all below the mean, above the mean, or are all increasing or decreasing, then the process needs to be examined for non-random problems
Run Chart
Display the history and pattern of variation of a process over time
Scatter Diagram
Helps to show if there is a relationship between two variables, the closer data points are to a diagonal line, the more closely the two the variables are related
Histograms
Bar graph of a distribution variables, each bar represents an attribute or characteristic of a problem or situation, and the height of the bar represent its frequency
Pareto Chart
A histogram that can help you identify and prioritise problem areas
Flowcharts
Graphic displays of the logic and flow of processes that help you analyse how problems occur and how processes can be improved
Statiscal Sampling
Involves choosing part of a population of interest for inspection
Six Sigma
A comprehensive and flexible system for achieving, sustaining, and maximising business success. Uniquely driven by close understanding of customer needs, disciplined use of facts, data, and statistical analysis
DMAIC
Define
Measure
Analyze
Improve
Control