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Choice and competition in public services - Coggle Diagram
Choice and competition in public services
Trust
Advantages
Autonomy
Public service
Greater good
Self-motivated
Disadvantages
Dishonesty
Self-motivated
Unsatisfactory service
How to manage?
Command and control
Advantages
Monitor performance
Clearly communicated goals
Disadvantages
Demoralising targets
Relevant targets
Target-based decision-making
Authoritarian
Voice
Advantages
Public opinion
Professional opinion
Disadvantages
Slow
Open to interpretation
Conscious change
Choice and competition
Advantages
Competitive services
Providers
Demonstrably advantageous
Disadvantages
Require careful design
Require management
Unfavourable by all groups
Value of service
Distrusted
Capitalist ideologies
Large corporations
Faceless
Profit driven