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Communication - Coggle Diagram
Communication
Function of communication
Motivation
the communication classify employees, what is to done, how well they hve done it, and what can be done to improve performance
Emotional expression
Social interaction in a form of work group communication provides the way for employee to express themselves.
Control
Formal or informal communication act to control individual's behaviours in organization.
Information
Individual and work groups need in4 to make decisions or to do their work.
Interpersonal communication
process
Message:
source: sender's intended meaning
Encoding:
message is converted to symbolic form
Channel ( midium)
the medium through which the message travels
Decoding:
the receiver's retranslation of the massage
Noise
Disturbances that interfere with communication
Interpersonal communication methods
Overcoming the barrier off interpersonal communication
Use feedback,
simplify language
listen actively
Constrain emotions
watch nonverbal cues
active listen:
Don't overtask
be empathetic
Make eye contact
Exhibit affirmative head nods and appreciate facial expression
Ask Question
Avoid distracting action or gesture
Paraphrase
Avoid interrupting speakers
Interpersonal barrier
Language
national culture
Filtering
emotions
in4 overload
defensiveness
Types of communication network
Wheel network: all
communication flows in and out
through the
group's leader to others
in the group
All-chanel network
: communication flow freely among all members of work team
Chain of network: communication flows according to
chain of command
, both upward and downward.
the grapevine
: the types of communication network that is active in almost every organization
provides a channels of issues not suitable for formal communication channels
the impact of in4 passed along grapevine can be countered by open and honest communication with employee
Transfer and understanding of meaning
Transfer means the message was received in aform that can be interpreted by receiver
Understanding: the message that is not the same as receiver agree with the message
interpersonal communication
communication between two or more people
Organizational communication
All the patterns, Network, and systems of communications within an organization.
Types of organizational communication
Formal
the communication that follows the
offical chain of command
or is part of communication
required to do one's job
Informal
not define by organizational hierarchy
permit employees satisfy their needs for social interaction
can improve organizational performance by creating faster and more effective channels of communications
Direct of communication flow
Downward
communication that flow from managers to employees to inform, direct, coordinate and evaluate employees.
Upward:
communication flow form employees to manager to define their needs and how thing can improve to create a climate of trust and respect
Diagonal communication
communication that cuts cross both work areas and organizational lin the interest of efficiency and speed
Lateral (horizontal) communication
communication can
take place among employees in the same level
in organization to save time and facilitate coordinate