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Selection and Evaluation of KM Tools and Technologies - Coggle Diagram
Selection and Evaluation of KM Tools and Technologies
FOUR-DIMENSIONAL METRIC MODEL
Efficiency
Functionality
Usability
Availability
Features and Perspectives of KMSs
Cost reduction
Application
Knowledge impact
Stakeholder satisfaction
The framework used in selecting a KMS
The Analytic Hierarchy Process
The hierarchical structure for selecting KMS
KMT selected for testing comprised
Cultural change metrics
Knowledge Valuation
Risk Management
Outcome guidelines
Implementation
Organizational Performance
Strategy
Tools in terms of Strategy
Knowledge Usage
Knowledge Acquisition
Knowledge Sharing
Knowledge Preservation
KM Manages
Flows
Enablers
AR Levels
Tactical
Operational
Strategic
Activity
Knowledge management systems
Virtual Human Resource Management System (VHRMS)
Knowledge Portal System (KPS)
Learning platform (e‐LP))
Decision Support System (DSS)
Document Management System (DMS)
Customer Relationship Management System (CRMS)
Supply Chain Management System (SCMS)
Case Study Drivers
Performance
Professionalism
People
Knowledge Usage
Peer assists
After action reviews
Knowledge doing app
Retrospects
Stakeholder Satisfaction
Shareholders
Suppliers
Employees
Customers
Technologies
Better Performance
Better Retrieval Methods
Supports better Knowledge Sharing
Benefits
Identity
Improved Employment
Improved Production
Less Knowledge Loss