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Reading 15: The design of processes - Coggle Diagram
Reading 15: The design of processes
A step based approach to process design
Step 1: Understanding the design factors
Volume
Variety
Variation
Visibility
Step 2: Process choice
Project processes
Jobbing processes
Batch processes
Mass processes
Continuous processes
Service operations
Professional services
Service jobs
Mass services
Step 3: Layout choice
Fixed position layout
Distance travelled can be shorter than in a functional layout
Allows some clustering of expertise, especially in service operations
Simpler for customers to follow
Some flexibility
Often requires duplication of equipmet and some skilled staff
There can be greater imbalance in workload across cells
Cells need to be balanced to create good flow
Functional layout
Journeys through the layout can vary creating flexibility
Grouping into depts helps create functional expertise and identity
Journeys through a functional layout can be complex
Distances travelled can be greater than necessary
Progression of work can be difficult
Customers can get lost in the layout
Product layout
Distance travelled is minimised and should be predictable
Work can be easily progressed
Should be easy for customers to follow
Lacks flexibility
Layout needs to be carefully sequenced and balanced
Customers may find it impersonal
Hybrid and mixed layouts
Step 4: Detailed design