Please enable JavaScript.

Coggle requires JavaScript to display documents.

thanks GOD for this job, I was charged the wrong amount, I already paid…

- - - - 3. Cambio de tarjeta
        Español: "Para proteger su cuenta, procederemos a reemplazar su tarjeta. Su nueva tarjeta estará lista muy pronto, y así evitaremos futuros problemas." Inglés: "To protect your account, we’ll replace your card. Your new card will be ready soon, and this will prevent any future issues."
        
        4. Protección contra transacciones no autorizadas
        Español: "Quiero asegurarle que está protegido contra cualquier transacción que usted no haya autorizado. Vamos a resolver esto lo antes posible." Inglés: "I want to assure you that you’re protected against any unauthorized transactions. We’ll resolve this as soon as possible."
- - - - We are here to help you resolve this issue as soon as possible.
        
        As a Cap One customer, you have Our zero fraud liability policy that ensures that you will not be held liable for unauthorized transactions.
        
        will make sure to get you a new card.
        
        You are in the right department, let's make sure no one has used your cc, and if someone did remember you are covered by Capital One 0 fraud liability policy. as well let me get you a new card at no chorge.
  - - - Frases de empatía para clientes que le robaron la tarjeta y le hicieron fraude.
- - - - 2
        It sounds like you were charged for something. You already paid for with another payment method, right?
        
        So to confirm you were able to receive the service.But it wasn't what you respect of or what you have been promised
        
        Do you remember if they told you that they were going to charge your account for any extra amounts or charges related to fees damages
        
        3
        So it seems that you were charged not once but more
- - - - 1 ¿Le ha brindado alguna vez la información de su tarjeta a esa compañía?
        
        2¿Reconoce alguno de los detalles de esa transacción?Método de pago, localización.Tipo de Comercio.
        
        3 Would you consider that the company lied or deceived you in order to charge you money?
        
        Clara mentira.
        
        No tan clara mentira.
        
        Suscripciones.Problemas de cargos.Problemas de calidad.Mal servicio al cliente o terceros.
        
        No, el cliente no realizó esto.
        
        ¿De qué manera le realizaron ese cobro en su tarjeta a través de un sitio web?Por llamada.
        
        4 Ha tratado de contactar a esa compañía.
      - Sigue teniendo su tarjeta Usted es el único con el acceso a ella nadaie y más?
        
        ¿Utilizó su tarjeta de crédito/débito para realizar compras en línea en ese período?
        
        Did you use your credit/debit card to make online purchases during that period?
        
        English.
        
        ¿Tiene usted algún dispositivo asociado a su cuenta (celular, tablet, computadora) que pueda haber sido utilizado para realizar esta compra sin su autorización?
        
        Do you have any device associated with your account (cell phone, tablet, computer) that could have been used to make this purchase without your authorization?
        
        ¿Ha compartido los datos de su tarjeta con algún familiar o amigo recientemente?
        
        Have you shared your card details with a family member or friend recently?
        
        ¿Ha instalado alguna aplicación nueva en su dispositivo últimamente?
        
        Have you shared your card details with a family member or friend recently?
- - - - We recommend waiting maybe a period of 5 days for transactions to be posted.
        
        In the meantime, we recommend contacting the merchant to try to get a resolution.
        
        But if there is no resolution with the merchant, then they simply have to call us back to process that claim immediately. You will have up to 60 days from the statement closing date to make that claim with us or online app