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CHAPTER 5: QUALITY MANAGEMENT, BY: SHAHIRA (RBA2401A) - Coggle Diagram
CHAPTER 5: QUALITY MANAGEMENT
THE FLOW OF ACTIVITIES
Quality Principles
Employee Fulfillment
Organizational Practices
Customer Satisfaction
Quality and Strategy
Quality helps firms increase sales and reduce costs
Building a quality organization is a demanding task
Managing quality supports differentiation, low cost, and response strategies
DIFFERENT VIEWS
Manufacturing-based
Product-based
User-based
IMPLICATIONS OF QUALITY
Product Liability
Global Implication
Company Reputation
COST OF QUALITY
Appraisal Cost
Internal Failure
Prevention Cost
External Cost
KEY DIMENSION OF QUALITY
Reliability
Conformance
Features
Durability
Performance
Aesthetics
Serviceability
Perceived Quality
Value
SEVEN CONCEPT OF TQM
Employee empowerment
Benchmarking
Six Sigma
Just-In-Time (JIT)
Continuous Improvement
Taguchi Concepts
Knowledge of TQM Tools
TOOLS OF TQM
TOOLS FOR GENERATING IDEAS
Scatter Diagrams
Cause-and-Effect diagrams
Check Sheets
TOOLS TO ORGANIZE THE DATA
Pareto Charts
Flowcharts
TOOLS FOR IDENTIFYING PROBLEMS
Histogram
Statistical process control charts
BY: SHAHIRA (RBA2401A)