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Ghost Protocol - Coggle Diagram
Ghost Protocol
TODO
Improve (personalise) auto-nag
Legal approval?
Add manager nag
Training for TSG
Interim procedure; report+mgr=WOCRE
Reports
Disable auto-close (Vector team)
Challenges
toil
Public case summary as closing note
Cf.
g/gcp-support-fte/WwDkrjBlY2Y/ZEeP2GKiAAAJ
backlog
Case hygiene 1:1
TRT
Vector team availability
Procedure
Auto-close
#ghostprotocol
Manager intervention
TAM agreement
Case summary closure
Cc: TAM
Auto-nag
Status quo
Work with existing mechanisms
Improve autonag messaging
Cf.
g/gcp-support-infra/jTlufDIJRvQ/Exrkh1SOBAAJ
Disable+manual
Identify (potential) cases
(if run as experiment)
Time since last customer comment
Timeframe for Implementation
Post CCR
Success