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Admin & it, Word Processing - Coggle Diagram
Admin & it
Letter Layout
Letterhead
Reference (HC/LM)
Date (14 November 2022)
Inside Address (Person receiving the letter)
Salutation (Dear Mr/Miss/Mrs
_
)
Subject Heading (Always In Caps)
Body Of The Letter (Main Paragraph/ Paragraphs)
Complimentary Close (Yours Sincerely/Faithfully)
1 more item...
Theory
Customer Service
Benefits of good customer service
Satisfied and loyal customers who will return/recommend to others
Attracting new customers to the business due to a good reputation.
Staff will be more motivated due to less complaints.
Lower staff turnover staff will not go elsewhere to work.
Sales and profits will increase
Competitive edge it will increase market share.
Consequences of bad customer service
Increase in customer complaints leads to bad reputation.
Dissatisfied customers less customers will return to the business.
May need to train/ recruit new staff = expensive
Poor reputation less new customers come to the business.
Features of good customer Service
Making sure staff are well and professionally trained.
Ensuring staff are knowledgeable about the product being sold.
Ensuring all queries are dealt with quickly and politely.
Providing good after sales service (Returns, Guarantees and exchanges)
Dealing with complaints professionally.
Health and safety in the workplace
Workplace hazards
Things which can cause harm in the workplace to employees.
Fires
Slips/trips/falls
How to prevent
Turn off hot equiptment at the end of the day after work is done when business is closed
Let hot stuff cool do
causes
Switches being left on for to long (overheating)
Not letting hw stuff cool down before placing it with flamable items.
How to prevent
Causes
Large Word docs
Page breaks or secton breaks
Go to quick toolbar at the top of page finde the page/section break button and use it appropriately when asked to.
Watermarks
To get a watermark go to design then watermark then insert picture or a previewed one.
Word Processing