Please enable JavaScript.
Coggle requires JavaScript to display documents.
Product and service design - Coggle Diagram
Product and service design
Types
New generation
Completely new
Redesign
Breakthrough
Unique
New market
Incremental
Improve existing
Considerations
Does the product appeal to market?
Does the customer understand product?
When is the ideal time to launch?
Is there a market?
Can growth be supported?
Design
Idea generation
Screening
Preliminary design
evaluation
protoyping and final design
Design council double diamond
Discover
Define
Develop
Deliver
Prototype
Monitoring
Refine
Review
Workshops
Market research
IDEO
Reframe ideas
Understand user
Open-minded ideas
Collaborate
Test
Big picture
Product
Maintainability
Serviced?
Repairable?
Environmental consideration
Durability
Life-cycle?
Longevity?
Design cycle?
Reliability
Replaced often?
Long-term purchase?
Produce-ability
Factory capability
Operational considerations
Aesthetics
Looks over functionality
Service
Outcome
Customer expectation
Operation
How will it be delivered?
Experience
Direct
Staff interactions
Equipment
Indirect
Ambient
Other customers
Sundry services
Value
Cost-benefit
Perceived value
Customer
Organise idea
Purpose
Full customer experience
Moments of truth
Quality function deployment (QFD)
House of quality
What do customers want?
How do we meet customer needs?
Features?
Product characteristics
Relationship matrix
Requirements
Characteristics
What vs how
Triangular relationship matrix
Characteristics
Needs
Identify trade-offs
Price vs quality
Feature 1 vs feature 2
Competitor comparison
Features
Technological
Delivery
Cost
Importance
Level
What do we deploy?
How much of it?
Technical evaluation
Cascade into other processes
Quality
Parts
Process
Production