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Contact Workflow, Contact Methods, Customer/Member, TASKS, Contact Type,…

- - - - No
        
        Follow-up with customer to explain possible reasons that this increase in billed usage/increase in billing rate has caused the unexpected high bill cycle cost
        
        Contact method used
        
        Smarthub communication
        
        Return phone call by CSR/Billing
        
        Letter
        
        Research messenger
      - Yes
        
        Determine the cause of incorrect billing
        
        Incorrect reading used for billing cycle
        
        Is this caused by a meter that needs to be replaced
        
        Create SO
        
        Create BA to correct customer billing
        
        BA needs to require signatures; be printable and uploaded to Vault upon task close