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Selection and Evaluation of KM tools and technologies - Coggle Diagram
Selection and Evaluation of KM tools and technologies
Selecting KM tools criteria
Knowledge Impact
Knowledge creation
Knowledge accumulation
Knowledge transfer
Knowledge diffusion
Application
Personalization
Collaboration and communication
Integration
Tracking and Monitoring
Cost reduction
Capital expenditures
Operating expenditures
Stakeholder satisfaction
Customers
Employees
Shareholders
Suppliers
Selecting KM alternatives
Document Management System (DMS)
Learning platform (e‐LP)
Virtual Human Resource Management System
(VHRMS)
Knowledge Portal System (KPS)
Decision Support System (DSS)
Customer Relationship Management System (CRMS)
Supply Chain Management System (SCMS)
Evaluation of KM tools
stages
implementation
management
stratergy
Toolkits for Evaluation of KM
Knowledge stratergy
includes
competency mapping
future capability requirements
sourcing decision
knowledge creation
contains
creative abrasion
parallel thinking
SECI Model
expert teams
double-loop learning
knowledge retention
Exit interviews
mind maps
videotaping
mentoring
strategic action framework
knowledge measurement
knowledge valuation
cultural change metrics
risk management
Criteria for Evaluation of KM tools
Type
Genrate Knowledge
Organize Kowledge
Share Knowledge
Purpose
General
Specific
Generation
Capture
Discovery
Retrieval
Capture functions
User profiling
Web spider
Expert profiling
Discovery functions
Agents
Clustering
Data mining
Text mining
Retrieval functions
NLP
Image Search
Application Integration
Organization
Storage
Monitor
Storage functions
Automatic Categorization
Document Management
Monitoring functions
Channels
Notification
Sharing
Collaboration
Transfer
Collaboration Functions
Communities
Chat
Conferencing
Virtual teams
Notification Functions
Application sharing
File transfer