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Selecting and Evaluating Knowledge management Tools - Coggle Diagram
Selecting and Evaluating Knowledge management Tools
KM tools selection criteria
consists of
Performance improvement
Network improvement
Knowledge improvement
KM tools selection sub-criteria
compromises
Time
Functionality
Reliability
Cost
KM tools selection alternatives
based on
Business
intelligence
content applications
data management
tools
collaborative tools
KM system evaluation process
Metrics
Evaluation
Output Metrics
OverallFunctionalityRating
OverallUsabilityRating
OverallAvailabilityRating
OverallEfficiencyRating
Quality Factors
capability
availability
reliability
usability
maintainability
completeness
Quality factors of KM evaluation
Functionality
measures
requirement verified
requirement validated
requirement severity
tacit category
explicit category
Innovtive category
Overall functionality rating
Usability
measures
overall usability rating
Rating on operability
rating on communicativeness
rating on accessibilty
user rating on UI
Expert rating on UI
Availability
Overall availability rating
access count
update count
Active threads count
Positive, NEgative, Neutral comments count
Efficiency
measures
overall efficiency rating
storage efficiency rating
user rating on efficiency
expert ranking on efficiency
Selection of KM tools
based on
Impact Assessment
include
brainstorms
expert interviews
Scenario analysis
concerns
organization or specific
problem
society as a whole
Tools for analysis
Trend Extrapolation
Structured Interaction
Intervention Tools
Evaluation of KM tools
Publication, structuring and linking tools
functions
Content Management
Unstructured documents
Keywords/abstracts
(Semi-) structured documents
Hyperlinks
knowledge integration tools
functions
transfer from
external sources
evaluation, analysis,
aggregation
Knowledge presentation tools
functions
Visualization of structures
Knowledge maps
Mining-based visualization
Direct access