KNOWLEDGE MANAGEMENT TECHNOLOGIES
Ontology
KM technologies
three factors
Processes of technologies
Strategies of technologies
Growth stages of technologies
KM cycle
Knowledge capture and creation
Knowledge sharing and dissemination
Knowledge application and acquisition
O= <C,R,I,A>
C = collection of Concepts
R = set of relationships
I = instances for concepts
A = axioms and rules of inference
Types of Ontologies
Knowledge Representation Ontology
General Ontologies
High-level Ontologies
Domain Ontology
Task domain Ontology
Application Ontology
development approaches
manual
Ontology engineering tools
automatic
semi-automatic
Methodology
Determination of Ontology scope
Reuse of existing technologies
Enumerating important terms of Ontology
Definition of classes & their hierarchy
Determining charecteristics of slots
Defining the limitations of slots
Production of instances
development
Dalkir's three-phase cycle
KM strategies
codification
personalization
Gottschalk model
two types of relationships
taxonomic
non-taxonomic
four types of relations
sub-classes relationship
separated analysis
complete analysis
partition
domain
range
protege5
OWL language
Knowledge Management
Knowledge Management Systems
Document Management System(DMS)
Learning platform(e-LP)
Virtual Human Resource Management System(VHRMS)
Knowledge Portal System(KPS)
Decision Support System(DSS)
Customer Relationship Management System(CRMS)
Supply Chain Management System(SCMS)
Features & Perspectives of KM
Knowledge Impact
Knowledge creation
Knowledge Accumulation
Knowledge transfer
Knowledge diffusion
Cost reduction
Application
Personalization
Collaboration and communication
Integration
Tracking & Monitoring
Stakeholder satisfaction
Customers
Employees
Shareholders
Suppliers
Framework used in selecting KMS
Analytic Hierarchy process
Hierachial structure selecting KMS
Criteria & sub-criteria
Alternatives
AHP based hierarchy
Application of AHP framework
Non-profit organizations
Research design
Key discussions & findings
Overall NPOs’ KM tools and technologies landscape
Size and KM technologies
Canadian and Australian NPOs
Canadian versus Australian NPOs.
NPO sector and KM tools and technologies
Specific tools and technologies used by NPOs in Canada and Australia
General communication tools
Social media tools
Collaborative tools
Document and content management systems
Databases and data storage systems
Constituent relationship management software
Email-based marketing tools
Project management applications
Various management applications