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Basics of Qualitiy Management - Coggle Diagram
Basics of Qualitiy Management
What is quality?
Quality Terminology as costumer
Quality Engineering Terminology
How good quality is good enough?
The Eight Dimensions of Quality
Performance
Aesthetics
Features
Serviceability
Reliability
Durability
Perceived Quality
Conformance to Standards
The costs of quality
Prevention costs
Appraisal costs
Internal failure costs
External failure costs
The Deming’s 14 Points: Guidelines for Quality Improvement