Please enable JavaScript.
Coggle requires JavaScript to display documents.
Cascade IT Request Procedure - Coggle Diagram
Cascade IT Request Procedure
Purpose
Smooth communication of service needs to IT
Optimal prioritization of requests
Efficient resolution of IT needs/requests
Effective communication and collaboration between IT and other departments with regards to IT services
Request
From
Requesting Department: Specify unit and reference/correspondent
Details
State Issue
Priority
Objective/Goal
Impact
Tentative due date
To
IT Department: Specify IT unit if possible
All requests must be sent via IT Ticketing System
Tools
IT Ticketing System: operates 24/7, automates responses, allows communication between sending department and IT. Enable easy tracking of request/ticket progress.
IT Help Desk: responsible for receiving requests and making sure they are sent to the relevant unit for resolution
Follow-up
Request should be followed up unit correspondent after a week of submission. However, more urgent issues should be followed up sooner.
Communication about requests should be documented and transparent to all relevant parties
Use request tool for all communication unless necessary not to