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PROVIDE AFTER-SALES SERVICE - Coggle Diagram
PROVIDE AFTER-SALES SERVICE
Role of after sales service in meeting customers' expectations
After sales follow up
Common after sales complaints
Not keeping promises
Poor customer service
Poor attitude staff
Types of after sales support
Customer support
Technical support/help desk
Automated customer service
Others
Pre-Installation services
User training
Warranty
Return/Replacements
Poor Product/Services
Ways to handle after sales customer complaints
Listening while customer is making/giving feedback/complaint
Dealing with problems in an unbiased manner
Never argue
Always show empathy and try to see things from customer's view
Do not make excuses
Key considerations when handling after-sales service
Making realistic commitments and seeing them through
Balancing customer needs and organisational needs