Key operation strategy decisions
Capacity and facilities
Supply chain and development
Technology
Workforce
The number of facilities needed
Site location
The size of the site
Timing of adding capacity
Level of independence of each location
How much of the total value chain do we own?
How many suppliers should we have?
How global is our supply network?
Do we outsource non-core activities?
Do we maintain long-term relations with key suppliers?
What level of automation is needed in our processes
How integrated do our systems need to be
How dedicated should our technology be?
What scale should our technology operate at?
Who uses our technology; customers or employees?
How hierarchical is our management structure?
How central is our planning and coordination?
How are people grouped in departments?
What skills and capabilities should be developed in our workforce?
How much discretion are employees given?
How are shifts or work patterns organised?