Please enable JavaScript.
Coggle requires JavaScript to display documents.
6 types of performance objectives - Coggle Diagram
6 types of performance objectives
Quality
High performance products need to their quality defined by clear specification, in terms of product characteristics. Lower standard products must be achievable and cannot deter from that by any means (referred to as conformance quality).
Speed
Response time is vital in many organisations and is a key performance objective. The speed measure is referred to as throughput time, which is defined as the time taken for a resource to work through a process from start to finish.
Flexibility
3 types of flexibility
Variety flexibility is the ability to produce more than one type of product or service.
Mix flexibility is the ability to cope with different types of customers or products at the same time or in close sequence.
Volume flexibility is the ability to adjust how much you produce dependent on market demand
Sustainability
Capable of being maintained at length without interruption, weakening or loss in power or quality.
Using resources so that the resource is not depleted or permanently damaged.
Types of sustainability are environmental, economic and social.
Dependability
Keeping promises, focusing on delivery promises.
Cost
Price-sensitive producers will have to adjust their operations strategy to take account of the cost impact of their decisions.
Order winning criteria are those aspects of performance that provide a key reason for a customer to buy a product or service in preference to those competitors or substitutes.
Order qualifying criteria are those aspects of performance that do not provide competitive advantage.