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Implementing a performance management system - Coggle Diagram
Implementing a performance management system
Preparation
Need to gain system buy-in through
Training programs for raters
Communication plan regarding Performance Management system - Including appeals process
Pilot testing system
Ongoing monitoring and evaluation
Communication Plan
Minimize the Effects of Communication Barriers
Provide facts and consequences
Put it in writing
Strike first
Use multiple channels of communication
Understand employee needs
Use credible communicators
Involve employees
Say it, and then say it again
Appeals Process
Promote Employee buy-in to PM system
Employees can question two types of issues:
Administrative
Judgmental
Rater Training Programs
How to observe, record, and measure performance
How to minimize rating errors
How to identify and rank job activities
How to minimize rating errors
Reasons for implementing the performance management system
How to minimize rating errors
Reasons for implementing the performance management system
Pilot testing
Provides ability to discover potential problems & fix them
Benefits
Collect recommendations on how to improve
Understand personal reactions
Get early buy-in
Learn about difficulties/obstacles
Get higher rate of acceptance
Gain information from potential participants
ONLINE IMPLEMENTATION
Ongoing monitoring and evaluation
Quality of follow-up actions
Quality of performance discussion meeting
Quality of information
System satisfaction
Distribution of performance ratings
Overall cost/benefit ratio or return on investment (ROI)
Number of individuals evaluated
Unit-level and organization-level performance