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Not able to recommend freelancers within 72 hours, Not able to onboard…

- - - - Client is still deciding requirements
        
        Too early in the process for client to decide
        
        Client is doing information gathering
      - Client doesn't have expertise to identify requirements
  - - - Failed to see trend
      - Not enough resources available
      - Not enough resources with skill set
    - - Not enough in the pool
- - - - Change messaging
      - Emphasise other PoDs
    - - Better profiling, segmentation and targeting to be incorporated in the supply funnel
    - - Profile and prioritise
  - - - Focus on obtaining more "share of work"
  - - - CRM not present/not optimised
        
        Procure/optimise CRM
- - - - Didn't hire enough people
        
        Review hiring plan periodically
      - Don't have enough people with the requisite skill sets
        
        Hire full or part time resources
      - Too many manual processes
        
        Automate stable processes
      - Forecasting issues
        
        Resource review based on triggers from demand and supply team
        
        Review forecasting methodology
        
        Initiate market intelligence and trend review
      - People not equipped with the right productivity tools
        
        Too expensive
        
        Do RoI calculation and buy/defer purchase
        
        Unaware of tool
        
        Id issue and search for COTS solution
    - - Not enough spare capacity
        
        Create contingency plan
        
        Cross train employees
        
        Outsource/hire contract staff
    - - Id longest queue
    - - Not foreseen
        
        Inadequate analysis
  - - - Institute processes using DMAIC or DFSS as need be
    - - Check for bottlenecks
    - - Id systems for automation
    - - Improve systems
    - - Conduct SIPOC analysis
      - Use little's law at each step
    - - Initiate regular trainings if needed
  - - - Unforeseen events
        
        Conduct FMEA
      - Not enough buffer in resource pool
        
        No tracking mechanism
        
        Create tracking mechanism with control limits and alerts
        
        Calculate buffer required from historical data and implement and create control limits
- - - - Time zone differece
    - - Wrong interviewer selection
      - Not trained well enough
      - Expectation not set
- - - - Demand funnel operating sub-optimally
        
        Assign more $s to Demand funnel
      - Demand saturation
    - - Throttle $ to supply funnel
    - - Set up a coordination mechanism