As Paul Fleming comments in "Let's talk about Interactive Marketing", the 4 F's of internet marketing would be:
Flow: According to Fleming, flow is "the mental state that an Internet user enters when immersing himself in a web that offers him an experience full of interactivity and added value" .
Functionality: If the client has entered a state of flow, he is on the way to being captured, but so that the flow of the relationship is not broken, it remains to provide the online presence with functionality, that is, build pages taking into account the limitations of technology. It refers to an attractive home page, clear and useful navigation for the user.
Feedback
The relationship has begun to build. The user is in a state of flow and also does not get exasperated in his navigation. The time has come to continue dialoguing and take advantage of the information through the knowledge of the user. The Internet gives the opportunity to ask the customer what he likes, what to improve.
In short, dialogue with the client to get to know him better and build a relationship based on his needs, personalizing after each contact.
Loyalty
The Internet offers the creation of user communities that contribute content in such a way that a personalized dialogue is established with customers, who may thus be more loyal.
Business models
Internet Marketing is associated with various business models. The main ones include the Business to Business (B2B) model and the Business to Consumer (B2C) model.
B2B (for its acronym in English Business to Business) consists of companies that do business with each other, while B2C consists of selling directly to the final consumer. When Internet Marketing originated, B2C was the first to appear.
B2B transactions were more complex and came later. A third and not so common business model is user-to-user (P2P) where individuals exchange goods with each other. An example of P2P is Bittorrent, which is built on a platform of users who share files or files.