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The "Milk Incident" - Coggle Diagram
The "Milk Incident"
Causes
prejudice and bad perception
A-type conflict
Misused of non-verbal communication
Lack of rules and regulations
Effects
Conflict escalation
ruin workplace relationships
Similar problems can occur in the future
Discomfort in workplace environment
Solutions
Improve both parties' Self-control in Interpersonal skills
Ethical Charismatic Leadership
Set up pantry rules
How to apply
Upward communication
Self-evaluate, self-taught and staff training
Two-way communication and compassion
Results
Create comfortable workplace environment
Stop the conflict spiral between two parties
Resolve internal irritation & improve Kim and Nelson relationship and
Avoid repeating the same problem
Clear communication
what happened?
Kim got no milk for her morning coffee
blame Nelson
Nelson greeted Kim
got irritated by Kim's expressions
Nelson also found out about the empty milk jug
blame Kim