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Knowledge Management System and Tools - Coggle Diagram
Knowledge Management System and Tools
KM Tools Definition
Tools that enable the performance of applications, activities, or actions like knowledge development, knowledge codification, or knowledge transfer are known as knowledge management tools.
Tool categorization
Document Management Systems
Information Management Systems
Searching and Indexing Systems
Expert Systems
Communications and Collaboration Systems
Intellectual Asset Systems
Tool classification
Intranets
Web portals
Content management
Document management systems
Information retrieval engines
Relational and object databases
Electronic publishing systems
Groupware and workflow systems
Push technologies
Agents
Help-desk applications
Customer relationship management
Data warehousing
Data mining
Business process re-engineering
Knowledge creation applications
KM Phases
knowledge sharing and dissemination
knowledge capture and/or creation
knowledge acquisition and application
Criteria for KM tools
Knowledge improvement
Network improvement
Performance improvement
Sub Criteria
cost constraints
Reliability constraints
Functionality constraints
Time constraints
Alternatives
Document Management System (DMS)
Learning platform (e-LP)
Virtual Human Resource Management System (VHRMS)
Knowledge Portal System (KPS)
Decision Support System (DSS)
Customer Relationship Management System (CRMS)
Supply Chain Management System (SCMS)
KM Tools Types
Business
intelligence
Content
applications
Data management tools
Collaborative
tools
KM key activities
Knowledge construction and innovation
Knowledge embodiment and innovation
Knowledge dissemination and innovation
Knowledge use/benefit and innovation
KM Definition
The idea of aiming to capture and disseminate knowledge is abandoned in favor of techniques to encourage, inspire, support, nurture, or direct the process of learning. This perspective is known as knowledge management (KM).
KM Toolkits
Knowledge Creation toolkit
Knowledge valuation
Risk management
Cultural change metrics
Knowledge Retention Toolkit
creative abrasion
parallel thinking
expert teams
double-loop learning
SECI Model
Knowledge Strategy Toolkit
interviewing
mind maps
videotaping
mentoring
strategic action framework
Knowledge Measurement Toolkit
competency mapping
future capability requirements
sourcing decision