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Unit of Learning 9 - The Consumer - Coggle Diagram
Unit of Learning 9 - The Consumer
Chapter 13, 14, 15
ComReg - Comission for Communications Regulation
Introducing the Consumer
What is a consumer?
The wise consumer
Information about products - whats included on labels
Value for money
False economy
Consumer Rights
CAI,
Consumer Responsibilities
Protecting the Consumer
Guarantrees and Warrantees
Sale of Goods and Supply of Services Act 1980
Repair, Refund, Replacement
Goods - Merchantable quality, purpose intended, as described, as shown in sample
Services - necessary skills and qualifications, care and attention, goods or materials used of merchantable quality
Consumer Protection Act 2006
Misleading claims, misleading practices,
Responsibilities of Sellers
Writing a letter of complaint
Making a complaint
CCPC - Competition and Consumer Protection Comission
CER - Comission for Energy Regulation
FSO - Financial Services Ombudsman
The Office of the Ombudsman
Small Claims Procedure
Impact of Consumer Choices
Being responsible, ethical and sustainable
Non renewable and renewable resources
Enterprise in Action