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MBM 2025 luxury - Coggle Diagram
MBM 2025 luxury
diamond transformation 2021-2026
top end luxury (+60%)
core luxury (0%)
entry luxury (-25%)
CAGR 5% overall
focus areas
Car
minimum standards
models
eliminated
introduced
protect asset value (RV - MBM role)
Company
exceed expectation
human interaction
where needed
not in std tasks (eg address change)
high emotional state
reach out with solution
Customer
expecation ("hygene")
state-of-the-art
digital
end-to-end (China 2,8 minutes)