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Standard流程 Standard Process, 不會處理 Don't know how to reply - Coggle…
Standard流程
Standard Process
Filter 設定「Waiting longest」
Filter set「Waiting longest」
從最上方一次選數則對話 Assign給自己
Select conversations from the top and assign to yourself
（S-team:15, T-team:10）
Inbox內對話判斷
Inbox conversation
Check "Recent Conversation" 是否有重複對話
Check if there are the same conversations in "Recent Conversation"
No
開始回覆流程
Start the reply process
檢查問題Tag&分流Tag
Check Tag & Triage Tag
OK
回覆訊息(目標-最短來回解決問題)
Reply message (Goal - to solve
the problem with the least reply times)
2 more items...
No
Add tag&判斷是否是自己負責範圍
Add tag & determine if you
are responsible for the scope
2 more items...
Yes
note:重複
note: repeated
關閉無人回過的對話
Close the conversation
that no one has replied
如有人回過則Snooze 7天
Snooze 7 days if someone has replied
不會處理
Don't know how to reply
