The purchaser selects product and adds to basket
The purchaser goes to checkout
If present, the purchaser completes customisations/ product agreements
The purchaser selects collection point/ selects preferred collection point if there is more than one
The purchaser selects delivery
The purchaser adds delivery address, selects a delivery option and optionally adds delivery instructions
The purchaser selects payment option - PayPal or Stripe
Payment completes and is taken to transaction completed page
The purchaser receives email receipt
If set up, email is sent to a central email address e.g. fulfilment@example.com containing information about the completed transaction
Delivery selected
Collection selected
Purchase appears on delivery reports and all shop sales reports
Purchase appears on collection reports and all shop sales reports
Address and delivery information taken from delivery report and package readied for shipping
Using the delivery queue, transaction searched for and selected, and products are marked as delivered (dispatched)
Using the collection queue, transaction searched for and selected, and products marked as collected
Transaction complete
Dispatch date and time or collection date, time and collection point displayed on delivery and collection reports alongside the transaction information