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Population Segmentation Dimensions - Coggle Diagram
Population Segmentation
Dimensions
Location
Fixed CG Location
Variable CG Location
Off-Site
Labourtype
Intellectual Labour
Manual Labour
Response Time
Real-Time (Now)
Next Business Day (<24h)
Next Week (<5d)
Reachability
Service Reachable
Personally Reachable
Medium
Audio
Video
Chat
Letter
Mail
Hierarchy
Manager
Responsible
Director
Co-Worker
Configuration
Shared Configuration
Personal Configuration
Application
WP
Office
Office Mobile
Office Apps
Office Online
CnC
Telephony
SIM
ConnectMe/FMU
SIM
Teams
Chat
Teams
Meet
Teams
CC
Genesys
Working Environment
Office
Production & Supply Chain
Services (Customer-, Field-, Business-)
Stores
Network Coverage
Private (CG) IP Network
Public IP Network
Public Telephony Network
Association
Integrated
Federated
Not Associated
ICT Assets
Personal ICT Assets
Personal Mobile Phone
Personal SmartPhone
Personal Tablet
Personal Laptop
Personal Workstation
M365 F1 License
M365 E5 License
Shared ICT Assets
Shared Mobile Phone
Shared SmartPhone
Shared Laptop
Shared Workstation
O365 Device License
Call Restrictions
National Calls
International Calls
Restricted Numbers
Service Agents
Majority of Contacts
Co-Worker Contacts
Associated Contacts
non-Associated Contacts