Please enable JavaScript.
Coggle requires JavaScript to display documents.
VF-ONA-ITA - Coggle Diagram
VF-ONA-ITA
KPI02
Service Number - Total Answered Calls
KPI03
3 attempts to answer
KPI03
1 attempt to answer
KPI06
Average Call duration for service numbers
KPI03
2 attempts to answer
KPIO1
Service Number - Total Lost Calls
KPI05
Call Answered Rate for User Numbers
KPI07
Average call duration for User Number
KPI11
Total Calls of Abscent Reason Services
KPI12
Total Calls of Voicemail Service
KPI13
International Calls Rate
KPI04
Internal Company Calls Rate
KPI09
Total Conversation Time for Service Numbers
KPI10
Total Conversation Time for User Numbers