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Service/Logistic ME_Team-Service_2022_01, Repair, Repair Procedure,…

- - - - web based RMA portal
        connected to our service module
  - - - co-work
- - - - status updated and published in Web
        
        missing repair status
        missing currently status
        
        we can show in the web what they want for next step
        1 repair
        2 return
        3 rental
        
        customer answer directly
        
        Fred/Lukas spare parts order / arriving schedule has to be in Vario
        
        automatic e-mail when repair is finished
  - - - Logistic change status
- - - - repair delyed.
        missed repair
        
        how we could recognized reserved spare part? automatic overview?
    - - Who made decision
        of priority
        any position Werkmeister?
        service manager? - scheduing incming/production/service
    - - what is main problem of device? why is device here in medical ECONET?
      - customer confirmed?
        
        If it is not? simple way?
        
        electric answer or not
        by agreement
        -customer register to our web confirmation servce(handy TAN) they could simply answer repair and check inspection result and check
        Kostenvoranschlag
      - why doesn't repair started on time even though we have enought spare part
        
        who is checking confirmations from customer and spare parts availibility
        
        Inform customers on pending and accated offers
        
        Bettina can inform customer once we checked if the devices spare parts are only missing from point of confirmation