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Introduction to Electronic Commerce - Coggle Diagram

- - - - On the other hand, the development of information technologies in Panama must contain all the skills, procedures and techniques that allow organizations to efficiently manage existing relationships with interest groups (customers, suppliers, government, private companies and the general public) and the environment in which they develop.
        To each type of education corresponds a certain conception and a certain practice of communication. Three basic models can be distinguished.
        
        education that puts the emphasis on content.
        
        education that puts the emphasis on effects.
        
        education that emphasizes the process.
- - - - It is any form of commercial transaction or exchange of information, through the use of New Communication Technology between companies, consumers and public administration.
- - - - The elements of electronic commerce are:
        Essentially, doing business on the Internet can be made up of the following five fundamental elements,
        
        The virtual store
        An obviously essential requirement is the online store, or website for commercial operation, where products and services can be described and selected.
        
        Payment processing
        Even when it is possible to operate a virtual store without processing online payments, this is actually very rare and seldom successful. Processing payments online is therefore essential and at the moment the means of payment is the credit card, although other means such as the smart card and the electronic wallet are yet to be incorporated.
        
        Boarding
        Now you have already made the sale and you have to send the product. Pack it up and deliver it, it's that easy. What if you receive dozens or hundreds of orders a day?
        
        Customer Service
        Support, attention to complaints and processing of returns, are some issues that you must attend to. The biggest complaint from customers about Electronic Commerce is the poor customer service in case of problems.
        
        Site Promotion
        Vitally important! Even if you do everything else right, without proper promotion your online business will not be successful.
- - - - Currently, the number of Panamanian companies with pages (home page) on the Internet is increasing, in the same way the number of them that manage their sales from the international network has increased. Internet commerce or electronic commerce (e-commerce) is a commercial phenomenon.
        
        The new megatrends of electronic commerce have opened the eyes of many entrepreneurs to the enormous business opportunities that exist in new technologies and in the network of networks, consolidating the main point of interconnection and communication for the development of ecommerce in the country.
        
        In Panama, a large number of entrepreneurial companies and portals have been created at the government level that try to satisfy the demanding market, benefiting the companies that take their services (regardless of their size), which are beginning to compete under the new parameters that are required in the globalization of markets.
- - - - In itself, the disadvantages of electronic commerce are not inherent disadvantages of it, but of the environment in which it develops, and it is evident in places where technology has not arrived with the same speed and has lagged behind as in Latin America, compared to other countries such as Japan, USA and Europe where there is a culture of acquiring various items via the Internet and there is more knowledge about computer security.
- - - - Assessment of needs and matching of needs. In many cases it is not reasonable to assume that customers possess the individual knowledge necessary to reliably assess their needs and identify products that will effectively meet them.
        
        Customer risk management. Customers do not always have perfect information and therefore may buy products that do not meet their needs, therefore in any retail transaction the customer faces certain risks.
        
        Product distribution. Many middlemen play an important role in the production, packaging, and distribution of goods. Distribution is a critical factor in determining the value of most consumer goods.
        
        Dissemination of information on products.
        
        Influence on purchases.
        
        Provision of information.
        
        Manufacturer's risk management.
        
        Integration of the needs of customers and manufacturers.