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GROUPS AND TEAMS - Coggle Diagram

- - - - determined by the organizational chart
      - composed of individuals
      - a given manager
    - - composed of individuals
      - temporary
      - task is completed-> disband
  - - - purpose, structure, leadership
    - - conflict
    - - close relationship <=> becomes cohesive, establish its norms
    - - focus on performing the task at hand
    - - no longer concerned with high levels of performance
  - - - Overall strategy
      - Authority structures
      - Formal regulations
      - Available organizational resources
      - Employee selection criteria
      - Performance management system
      - Organizational culture
      - General physical layout
    - - Knowledge
      - Abilities
      - Skills
      - Personality traits
    - - Role
      - Norms
      - Conformity
      - Status system
      - Group size
      - Group cohesiveness
    - - Group decision making
      - Conflict management
- - - - Process
        
        Message
        
        Encoding
        
        Channel
        
        Decoding
        
        Noise
      - Many methods: face-to-face, telephone,...
      - Nonverbal communication
        
        Without words
        
        body language
        
        Verbal intonation
      - Barriers
        
        Language
        
        Filtering
        
        National culture
        
        Emotions
        
        Information overload
        
        Defensiveness
      - Overcoming the barriers
        
        Use FB
        
        Simplify language
        
        listen actively
        
        Constrain emotions
        
        Watch non-verbal cues