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Conflict Management Chapter 11 Scenario, Ethical training - Coggle Diagram
Conflict Management Chapter 11 Scenario
conflicts can be good
Constructive descent
improvements in team performance
employee satisfaction
establish common goals
maintain a balance of power
positive organisational culture
conflicts can be bad
interpersonal conflict
task conflicts
disagreements become personal
decreases in team performance
Communication
signals to noise
non verbal cues-high
pitch and tone
inappropriate message
judge the person over the message
Be impatient
perceptual barriers
communication issues
sender competence
receiver competence
solutions
listen actively
Put yourself in their shoes
show the speaker that you are listening
giving constructive feedback
empathetic listening
Transformational Leadership
inspire a shared vision and goals
establish collective norms and values
coach and advisor
inspirational motivation
motivational outcomes
empowerment
self-efficacy
self-concordance
autonomous motivation
Ethical Training
employees awareness of ethics
way we treat people
understanding of consequences
improve individual and organisational outcome
Coaching and Counselling
collaborative problem solving
positive communication skills
conflict resolution
resolution training
feedback on performance
decision making and problem-solving skills
practise, learn and change job behaviour
impart information and knowledge
Employee Involvement team
highly engaged employees
increased employee satisfaction
increased customer satisfaction
increased profits
Ethical training