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HelpDesk - Coggle Diagram
HelpDesk
Call handling
Phone
+Direct line for communication
-Lack of body language (misinterpret)
-bad line with distortion
-accent
+verbal communication
-Verbal coms only cant see the problem
-Automated systems
-May not link directly
Email
+speedy delivery
+CC BCC
-CC BCC
+filter, Span etc
+add attachments
Physically
+Training : seesing more then the screen
+Body Language
-Overwhelming if approached by users
-multiple sites
-not guaranteed to be there
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MS Teams/Remote
+Audit of messages
+video calling
+Share of screen
-Resource hungry(bandwidth)
+Security through group policy
+more then a messaging service
-Training
+No need to travel (Remote working)
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Create user accounts
Managers, staff and directors
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