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Technology - Coggle Diagram
Technology
Visitor Attractions
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tell stories, educate in an immersive way
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Animatronics - lifelike robots, entertainments purposes
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Technology
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if used well, technology can enhance the customer experience and make business operations easier
however, technology changes very quickly which can lead to confusion
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Accommodation
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advantage of being quick and convenient, it means however, guests don't get a personal welcome
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Hubs and Gateways
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Beacons - tell you where you are in the airport, and inform about facillities
Communication, Booking and Promotion
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bookings - between organisations, for example a tour operator and an airlines
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Emails, Tickets, and Vouchers
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airlines tickets, boarding passes, theatre and concert tickets, train tickets and vouchers
Advantages
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enables and encourages last minute bookings, as customers don't have to wait for their tickets in the post
ebrochures
provide informstion sbout their products and services, promote offers and take bookings
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