WOP - P5: Workplace mistreatment
What is incivility?
chronic stressor
Coping styles
Confrontation
Avoidance
Incivility spiral
dependent on resources
worsens with rumination
could lead to more incivility
ego depletion theory
depleted = low self-control = potential uncivil behavior
mental resources are limited and can be depleted
can be depleted through e.g. work or family stress
Self-construal
concrete - focus on each action distinctly
abstract - contextualize actions within overall mental model/personal values
less likely to be civil
psychological detachment, social support; see problem 3 (recovery after work)
umbrella term for multiple behaviors associated with violation of workplace norms
Solutions:
setup organizational norms
Why do people instigate workplace incivility
Job dissatisfaction
family incivility
selective incivility towards stigmatized identities
sexism
racism
Workplace mistreatment
Sexual harassment
Gender differences
unclear; women proposed as more sensitive & more likely to report but no evidence
How to deal with it?
Solutions
legal policies
training
not effective in prevention
reporting
victims may not get taken seriously
stereotype of women as emotional & erratic; consequence of toxic male dominated working culture
not effective in prevention
Prevention
prevention as most effective method
equal gender representation
three different categories:
gender harassment
most common
unwanted sexual attention
sexual coercion - sexual favors for workplace benefits
in practice the rarest
e.g. Harvey Weinstein
primary motivator: power
mirror emotions
tit-for-tat
re-appraisal of the situation
equip employees with healthy & beneficial re-appraisal mechanisms
obesity
Cultural differences
dependent on cognitive & emotional processes
influenced by work environment