WOP - P5: Workplace mistreatment

What is incivility?

chronic stressor

Coping styles

Confrontation

Avoidance

Incivility spiral

dependent on resources

worsens with rumination

could lead to more incivility

ego depletion theory

depleted = low self-control = potential uncivil behavior

mental resources are limited and can be depleted

can be depleted through e.g. work or family stress

Self-construal

concrete - focus on each action distinctly

abstract - contextualize actions within overall mental model/personal values

less likely to be civil

psychological detachment, social support; see problem 3 (recovery after work)

umbrella term for multiple behaviors associated with violation of workplace norms

Solutions:

setup organizational norms

Why do people instigate workplace incivility

Job dissatisfaction

family incivility

selective incivility towards stigmatized identities

sexism

racism

Workplace mistreatment

Sexual harassment

Gender differences

unclear; women proposed as more sensitive & more likely to report but no evidence

How to deal with it?

Solutions

legal policies

training

not effective in prevention

reporting

victims may not get taken seriously

stereotype of women as emotional & erratic; consequence of toxic male dominated working culture

not effective in prevention

Prevention

prevention as most effective method

equal gender representation

three different categories:

gender harassment

most common

unwanted sexual attention

sexual coercion - sexual favors for workplace benefits

in practice the rarest

e.g. Harvey Weinstein

primary motivator: power

mirror emotions

tit-for-tat

re-appraisal of the situation

equip employees with healthy & beneficial re-appraisal mechanisms

obesity

Cultural differences

dependent on cognitive & emotional processes

influenced by work environment