Please enable JavaScript.
Coggle requires JavaScript to display documents.
Pain points - Coggle Diagram
Pain points
Customer level
Discount
Lack of awareness in terms and conditions for discounts
Need based
Poor recommendations
Impulse
major/poor changes in Assortment provides confusion
Wandering
Assistance
Loyal
seeking perks for being a regular customer
Product level
Weight
Normal
Light weight
Heavy
Quality during delivery
Transport mode
Assortment
Platform
Online
In-store
Purpose
Basic needs
Luxury
Issue level
Quality
Product quality
Product quality during delivery
Product performance in long run
Delivery quality
Delayed delivery
Partial delivery
Missing delivery
damaged delivery
Customer Satisfaction
Assistance
Quantity
Technical issues
App/Website issues
Product level
stock/price details not updated
Customer pain points
Pre Sale
Assistance
DIY project and Ideas
Customer satisfaction
Pricing
Prices mentioned in promotions-ambiguity
Product/Installation Inquiry
Out of stock/service not available
Sale
Purchase mode
Online
Checkout
Hidden fees/Expensive shipping
Technical issues- Website/App issues
Discounts/coupon code/Gift card not applicable
Fulfillment channels availability- Deliver/Pickup
In-store
Assortment guidance by Representatives
Account management
PRO accounts- access issues
HD credit accounts
Payment processing issue
Post Sale
Fullfillment channels
Direct transport
Smooth Tracking info availability to the customer
Third party carrier
Delay in receiving tracking information
Delay in receiving product
Pickup
delivery timeframe unavailability
Quality
Product
Performance after a period of time
Damage during transit
Installation service
Customer satisfaction
Delivery Timelines
Partial Delivery
Time difference between deliveries
Order modification
Product
demanding change in specifications
Shipping
Editing Shipping address during transit