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MRM - Coggle Diagram
MRM
EV Needs
Maintenance
Tires
low rolling resistance
foam inside
Towing
Scheduled Maint
Brakes
Fluids
Battery
Replacements
OEMs/Dealers
Independents
Technical Service Challenges
New Technician requirements
ASE certified
lack of shop knowledge
Tire requirements
Developing knowledge base
Towing
Flatbed
EV capable
On-site charging
Tesla/New OEMs
Unique challenges
OEM related
lack of fleet experience
"Smart" Car
Own way of doing things
Driver issues
Won't charge
Dead battery
OA updates
lack of vehicle knowlege (how do I xxx?)
Triage
Questions/Troubleshooting
Where to get specific services/goods
Nat Accts
Preferred Vendor
Dealership
Mobile Onsite
Independent shops
Upfits
Other LP Dept
Towing
breakdowns
Rentals
Maintenance
VMG Initiation
Scheduled intervals
Tire rotations
Oil changes
Other services
National Accts
Phone calls
Auto Integrate
Non-Nat Accts
Phone calls
Auto Integrate
eRepair
Mfr Portal
Major Mechanical
Pay per service
Non-Network
Repair Mgt
Monthly Fee