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Accident Mgt - Coggle Diagram
Accident Mgt
Body Repair
Client parameters
Seek approval when doesn't
FNL (First Notice Loss)
Drivable/Not drivable
Identify right body shop
Quality estimate prepared
Assignment sent to shop
Important for EVs
Communicate to driver instructions
Desk review
Direct driver to shop
Rental as needed
Complete repair
Communicate approval to shop/driver
Total Loss?
Battery removeable/salvage yard
Rentals
Does driver need rental?
Arrange for rental
Identify right provider/vehicle
Client rental parameters
Seek client approval when doesn't
Rental reservation
Communicate to driver
Extensions
Client approval is needed
Rental billing
Glass Repair
Client parameters
What glass needs replacement?
Identify vehicle
Glass vendor selected
Vendor quote for this replacement
w/in Client parameters?
Yes, proceed
No, seek client approval
Communicate instructions to driver
Roadside Assist (Accidents)
FNL (First Notice Loss)
Driver calls
Drivable
Not drivable
Towing
Right tow truck/provider
Source repair shop (destination)
Communicate w/ driver
Follow thru to destination
Client parameters
Seek client approval when doesn't
Towing billing
EV Related
Vehicle Battery Indicator
Body shop
Charging equipment
Can repair an EV?
Trained or certified for OEM
Higher costs? (labor and/or parts)
Vehicle downtime
shop backlog
Interconnectedness of vehicle
Updated shop lists
OEM specific requirements
Subrogation
Pursue Collections