Knowledge management :
is a process of
Knowledge capturing :
and
Knowledge sharing : ✅
Several models and frameworks were proposed namely
The Actors Framework
Inkpen and Dinur’s Knowledge Transfer Model
Szulanski’s Knowledge Stickiness
SECI
proposed by
Lee and Al-Hawamdeh (2002)
model
Factors Arising From The Actors are
Communication Skills
People Skills
Motivation
Absorptive Capacity
Reputation
Appreciation of the Importance of Knowledge
Incompatible Personality
Disciplinary Ethnocentrism
Technophobia
Factors Arising From The Channel are
Documentation
Face-to-Face: Unmediated
Face-to-Face: Technology Mediated
proposed by
Inkpen and Dinur
classified as
Decision Making Structure and Processes
culture
Strategy
Technology and operations
Environment
features are
• Culture clash and differences among units
• Organizational and national cultures
features are
• Choice of a strategy
• Stated goals and objectives
• Strategic group or niche
features are
Uncertainty, and casual ambiguity
• Industry volatility and life cycle
• Location
• Relationship with other firms as well as with political and legal agents
features are
Education and skills of employees
• Available physical equipment and experience with similar technology
• Firm infrastructure
• Turnover of inventory, equipment and people
• Efficiency and quality
• Fit between culture and knowledge
features are
Uncertainty, and casual ambiguity
• Industry volatility and life cycle
• Location
• Relationship with other firms as well as with political and legal agents
overview
steps involved are
Tacit to tacit (Socialisation)
Tacit to Explicit (Externalisation)
Explicit to Explicit (Combination)
Explicit to Tacit (Internalisation)
model
proposed by
Szulanski
proposed by
Nonaka and Takeuchi
involves 4 stages namely
initiation
implementation
ramp-up
integration:
comprises
all events leading up to the decision to transfer
knowledge
refers to
to the resource flows between the recipient and source.
begins
when the recipient starts applying the transferred knowledge.
becomes possible
once the recipent achieves success with the
transferred knowledge.
is a process of
capturing, sharing, developing, and using the knowledge
efficiently
Knowledge transfer
Bock and Kim
in 2002
as
Rethinking the complexity of virtual work and knowledge sharing
tangaraja
“KS is a social interaction culture, involving the exchange of employee knowledge, experiences and skills through the whole department or
organization
KS is an act of making knowledge available to
others within the organization
KS involves an exchange of knowledge
between individuals through the actions of KS involves an exchange of knowledge
between individuals through the actions of
describes
suppaih and sandhu
elements are
he processes involved
The characteristic of KT
Occurrence level:
as
as
describes
chang
The process through which the knowledge state of one actor is affected by that of another and the outcome is, knowledge is passed from the source to
the destination
peng
KT involves both transmission (source) and receipt of
knowledge (recipient)
involves
features are
behavioural features
non behavioural features
knowledge identifying, recognizing, acquiring/absorbing,
assimilating and applying/utilizing by the recipient
namely
knowledge application
namely
(knowledge identification, knowledge recognition, knowledge acquisition/ absorption and
knowledge assimilation
involves
group, team, department and organization,
characteristics are
A critical stage in KT (personalization)
Active source knowledge provider
Involves one-way sharing action (one process i.e. giving knowledge)
Occurs at individual level
People-to-people process
A behavioural attribute
Has been viewed as a reflect
bi directional
IN SME
is done in
4 stages
database selection for the search
identifying keywords, subject area and constructing search strings
inclusion and exclusion criteria
selection of review methods to examine literature
example
example
features are
To extract the literature, Elsevier’s Scopus database was adopted for its user-friendly sorting
and ranking features
features are
A keyword search using various combinations was performed on the Scopus database to
extract publications
features
analyze the data and make the crucial notes of the work
Cluster 1
Cluster 3
Cluster 2
Cluster 4
Cluster 5
Cluster 6
features are
Impact of KS,KT, and KE on
organizational performance
features are
Technological influence of KS and KT
at organizational level
features are
IT influence on KS performance
features are
Behavioral and relationship-oriented
antecedents of KS/KT/KE in SMEs
features are
Behavioral and relationship-oriented
antecedents of KS/KT/KE in SMEs
features are
Structural and processual antecedents
contributing to KS and KT
KT requires the willingness of individuals to work with others and share knowledge for mutual benefits and the knowledge absorption capacity of the recipient
The process through which the knowledge state of one actor is affected by that of another and the outcome is, knowledge is passed from the source to the destination
KS is the process where individuals mutually exchange their (implicit and explicit) knowledge